Frequently Asked Questions
Everything you need to know about your QIDI Tech 3D printing experience.
What is the standard shipping time for QIDI Tech printers?
Orders are typically processed within 1-2 business days. Shipping times vary by region, generally taking 3-7 business days for domestic delivery from our local warehouses in the US, EU, and UK.
Do QIDI Tech printers come with a warranty?
Yes, all QIDI Tech 3D printers include a one-year warranty covering major components. We also provide lifetime technical support and professional customer service for all our users.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. If you experience technical issues, please contact our support team first, as most problems can be resolved through troubleshooting.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized financing options like Klarna or Affirm depending on your region.
Where can I find the latest firmware and slicing software?
All software updates, including QIDI Print and the latest firmware versions, are available for free download in the 'Support' section of our official website.
Do you provide replacement parts for older models?
Yes, we maintain a stock of essential replacement parts and upgrades for both our current and previous generations of 3D printers to ensure long-term usability.