Returns & Exchanges
At QIDI Tech, we stand by the quality of our 3D printers and offer a 30-day return window for items in their original packaging to ensure your complete satisfaction. Whether you need a technical replacement or a refund, our support team is dedicated to providing a seamless resolution for your hardware needs.
Initiate Return Request
Contact our technical support team via email with your order number and a brief explanation of the reason for the return.
Technical Evaluation
For hardware issues, our engineers will provide a remote diagnostic to determine if the issue can be resolved via firmware or replacement parts.
Secure Packaging
Once approved, pack the printer in its original foam and box to prevent damage during transit; include all tools and accessories.
Ship and Refund
Affix the provided shipping label and drop off the package; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing